Dates: May. 8-10
Times: 9 am- 5 pm
Location: Hawtrey HQ – 36 West Main Street, Mechanicsburg, PA
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions.
Prepares students to pass the ITIL®v3 Foundation exam
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).
There are no prerequisites for this course
3 Days including exam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)
Up to 25 students
The Big Picture
Continual Service Improvement
22 Seats Available (can be backordered)