Operational Support and Analysis
Dates: Sept. 10-14
Times: 9 am- 5 pm
Location: Hawtrey HQ – 36 West Main Street, Mechanicsburg, PA
Upon successful completion of the education and examination components related to this certification, candidates can expect to gain competencies in the following:
In addition the training will include examination preparation, including a mock examination opportunity.
The target group of the ITIL Expert Qualification: Operational Support and Analysis is:
This may include, but is not limited to, IT professionals, business managers and business process owners.
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
It is also strongly recommended that candidates:
It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, in particular, the ITIL Service Operation publication.
Maximum of 18 students
Technology and Implementation Considerations
Summary; Exam Preparation and Directed Studies
To be eligible for the ITIL Expert Qualification: Operational Support & Analysis examination, the candidate must have fulfilled the following requirements:
23 Seats Available (can be backordered)