Service Offerings and Agreements
Dates: Oct. 8-12
Times: 9 am- 5 pm
Location: Hawtrey HQ – 36 West Main Street, Mechanicsburg, PA
Upon successful completion of the education and examination components related to this certification, candidates can expect to gain competencies in the following:
In addition the training will include examination preparation, including a mock examination opportunity.
This may include, but is not limited to, IT professionals, business managers and business process owners.
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
It is also strongly recommended that candidates:
It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, in particular, the ITIL Service Strategy publication.
Maximum of 18 students
Service Portfolio Management (SPM)
Service Catalog Management (SCM)
Service Level Management (SLM)
Demand Management (DM)
Supplier Management (SM)
Financial Management (FM)
Business Relationship Manager (BRM)
SOA Roles and Responsibilities
Technology and Implementation Considerations (TIC)
To be eligible for the ITIL Expert Qualification: Service Offerings & Agreements examination, the candidate must have fulfilled the following requirements:
20 Seats Available (can be backordered)