Dates: Sept. 25-27
Times: 9 am- 5 pm
Location: Hawtrey HQ – 36 West Main Street, Mechanicsburg, PA
Upon successful completion of the education and examination components
related to this certification, candidates can expect to gain competencies in the following:
In addition, the training will include examination preparation, including a mock examination opportunity.
The main target group for the ITIL Intermediate Qualification: Service Transition Certificate includes, but is not restricted to, CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and ITSM trainers.
The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes.
This course syllabus may also be of interest to:
To be eligible for this ITIL Expert Qualification exam, the candidate must have fulfilled the following requirements:
Maximum of 18 students
Introduction to Service Transition
Service Transition Principles
Service Transition Processes
Managing People ThroughService Transitions
Organizing for Service Transition
Technology requirements for Service Transition that support Service Transition as a whole, and that support Service Transition’s integration into the whole lifecycle, including:
Implementing and Improving Service Transition
Challenges, Critical Success Factors and Risks
Summary, Exam Preparation and Directed Studies
To be eligible for the ITIL Intermediate Qualification Service Transition examination, candidates shallfulfil the following requirements:
24 Seats Available (can be backordered)