Course Dates: Open-ended
Enrollment Dates: Enroll Anytime
Who can Enroll: Anyone
Course Language: English
About this courseThis is a live, instructor-led course that covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle. Additionally, the course looks at the concept of Service Transition as a practice and identifies the interfaces between Service Transition and the other stages of the ITIL Service Lifecycle. The course is assignment-based, with a strong emphasis on practical coursework, working as individuals and in teams.
This course will help any organization to improve the quality of their IT service management. It increases understanding about ITIL principles and terminology, and the concepts, processes, functions and activities of IT Service Transition. The course also covers Service Transition rationale and provides the opportunity to sit the ITIL Lifecycle Examination in Service Transition.
This course is recommended for, but not limited to:
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and service test managers.
Prerequisite: ITIL v3 Foundation Certification or ITIL Foundation v2 with Bridge Certificate