Service Transition – Sept

$2,095.00

CLASS DETAILS

Dates: Sept. 25-27

Times: 9 am- 5 pm

Price: $2095

Location: Hawtrey HQ – 36 West Main Street, Mechanicsburg, PA

Overview

Upon successful completion of the education and examination components
related to this certification, candidates can expect to gain competencies in the following:

  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes
  • Managing people through Service Transitions
  • Organizing for Service Transition
  • Technology Considerations
  • Implementing and Improving Service Transition
  • Challenges, Critical Success Factors and Risks

In addition, the training will include examination preparation, including a mock examination opportunity.

Target Audience

The main target group for the ITIL Intermediate Qualification: Service Transition Certificate includes, but is not restricted to, CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and ITSM trainers.

The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes.

This course syllabus may also be of interest to:

  • Individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within, or about to enter, a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals seeking the ITIL Expert in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

Prerequisites

To be eligible for this ITIL Expert Qualification exam, the candidate must have fulfilled the following requirements:

  • Must hold the ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation plus the BridgeCertificate and must be presented prior to class
  • There are no minimum requirements, but a basic IT literacy and 2+ years IT experience are highly desirable
  • It is also recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Transition book in preparation for the examination
  • Approximately 1 hour of home study each evening

Course Length

  • Three days- includes lecture, exam preparation, and exam

Exam

  • 90-minute timed test
  • Closed book
  • Passing score: 28/40 or 70%

Class Size

Maximum of 18 students

Objectives

Introduction to Service Transition

  • The purpose and objective of Service Transition
  • The scope of Service Transition and the processes within Service Transition
  • Value to business
  • The purpose, goals and objectives of Service Transition
  • The context of Service Transition in the service lifecycle

Service Transition Principles

  • The key policies and best practice principles that aid effective Service Transition
  • Optimizing Service Transition performance and typical metrics that can be used
  • Service Transition inputs and outputs by lifecycle stage

Service Transition Processes

  • Change Management
    • Purpose and objectives
    • Scope
    • Value to business
    • Policies, principles and basic concepts
    • Process activities, methods and techniques
    • Triggers, inputs, outputs and interfaces
    • Critical success factors and key performance indicators
    • Challenges and risks
  • Service Asset and Configuration Management
    • Purpose and objectives
    • Scope
    • Value to business
    • Policies, principles and basic concepts
    • Process activities, methods and techniques
    • Triggers, inputs, outputs and interfaces
    • Critical success factors and key performance indicators
    • Challenges and risks
  • Release and Deployment Management
    • Purpose and objectives
    • Scope
    • Value to business
    • Policies, principles and basic concepts
    • Process activities, methods and techniques
    • Triggers, inputs, outputs and interfaces
    • Critical success factors and key performance indicators
    • Challenges and risks
  • Service Validation and Testing
    • Purpose and objectives
    • Scope
    • Value to business
    • Policies, principles and basic concepts
    • Process activities, methods and techniques
    • Triggers, inputs, outputs and interfaces
    • Critical success factors and key performance indicators
    • Challenges and risks
  • Change Evaluation
    • Purpose and objectives
    • Scope
    • Value to business
    • Policies, principles and basic concepts
    • Process activities, methods and techniques
    • Triggers, inputs, outputs and interfaces
    • Critical success factors and key performance indicators
    • Challenges and risks
  • Transition Planning and Support
  • Knowledge Management

Managing People ThroughService Transitions

  • Managing Communications and Commitment
  • Managing Organizational and Stakeholder Change
  • Stakeholder Management

Organizing for Service Transition

  • Organizational development
  • Role of technical and application management
  • Organizational context for transitioning a service
  • Service Transition roles and responsibilities
  • The relationship of Service Transition with other lifecycle phases

Technology Considerations

Technology requirements for Service Transition that support Service Transition as a whole, and that support Service Transition’s integration into the whole lifecycle, including:

  • Knowledge management tools
  • Collaboration
  • Configuration management system

Implementing and Improving Service Transition

  • Key activities in the introductionof Service Transition
  • An integrated approach to Service Transition processes
  • Implementing Service Transition in a virtual or cloud environment

Challenges, Critical Success Factors and Risks

  • Challenges facing Service Transition
  • Measurement through analyzing critical success factors
  • Potential implementation risks that could affect services currently in transition and being planned
  • External factors that affect the approach to Service Transition

Summary, Exam Preparation and Directed Studies

Eligibility for the exam

To be eligible for the ITIL Intermediate Qualification Service Transition examination, candidates shallfulfil the following requirements:

  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • There is no minimum requirement, but a basic IT literacy and 2+ years IT experience are highly desirable
  • Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the Bridge Certificate
  • It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Transition book in preparation for the examination

24 Seats Available (can be backordered)