Products
Showing 1–24 of 29 results
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Continual Service Improvement – Sept 2019
$2,145.00 Begins: September 17, 2019Select options -
ITIL 4 Foundation COMING SOON!!
$2,145.00 Begins: October 1, 2019Read moreITIL 4 Foundation COMING SOON!!
Introduce students to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the course will provide the student with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
.Target Audience
ITIL® 4 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).$2,145.00 -
ITIL 4 Foundation COMING SOON!! Oct
$2,145.00 Begins: October 29, 2019Read moreITIL 4 Foundation COMING SOON!! Oct
Introduce students to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the course will provide the student with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
.Target Audience
ITIL® 4 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).$2,145.00 -
ITIL Foundation Exam Only
$349.00 Date TBDSelect options -
ITIL v3 Foundation – Aug 2019
$2,095.00 Begins: August 13, 2019Select optionsITIL v3 Foundation – Aug 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.
Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
- 60 Minutes
- 40 Multiple Choice Questions
- 26/40 to pass
Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – July 16-18 2019
$2,095.00 Begins: July 16, 2019Select optionsITIL v3 Foundation – July 16-18 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – June 11-13 2019
$2,095.00 Begins: June 11, 2019Select optionsITIL v3 Foundation – June 11-13 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – June 18-20 2019
$2,095.00 Begins: June 18, 2019Select optionsITIL v3 Foundation – June 18-20 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – June 25-27 2019
$2,095.00 Begins: June 25, 2019Select optionsITIL v3 Foundation – June 25-27 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – Nov 2019
$2,095.00 Begins: November 12, 2019Select optionsITIL v3 Foundation – Nov 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.
Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – Oct 8-10 2019
$2,095.00 Begins: October 8, 2019Select optionsITIL v3 Foundation – Oct 8-10 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – Sept 10-12 2019
$2,095.00 Begins: September 10, 2019Select optionsITIL v3 Foundation – Sept 10-12 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL® Continual Service Improvement Book
$105.00 Date TBDAdd to cart -
ITIL® Service Design Book
$105.00 Date TBDAdd to cart -
ITIL® Service Lifecycle Publication Suite
$450.00 Date TBDAdd to cart -
ITIL® Service Operation Book
$105.00 Date TBDAdd to cart -
ITIL® Service Strategy Book
$105.00 Date TBDAdd to cart -
ITIL® Service Transition Book
$105.00 Date TBDRead more -
Operational Support and Analysis – August 2019
$3,045.00 Begins: August 26, 2019Select options -
Planning, Protection and Optimization – Oct 2019
$3,045.00 Begins: October 21, 2019Select options -
Release, Control and Validation – May 2019
$3,045.00 Begins: May 20, 2019Select optionsRelease, Control and Validation – May 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the Release, Control and Validation exam.
Target Audience
This class is recommended for, but not limited to:
Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities.Prerequisites
Must hold the ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation plus the Bridge Certificate and must be presented prior to classCourse Length
5 Days including examExam
- 90-minute timed test
- Closed book
- Passing score: 28/40 or 70%
Class Size
Up to 25 students$3,045.00 -
Release, Control and Validation – Sept 2019
$3,045.00 Begins: September 23, 2019Select optionsRelease, Control and Validation – Sept 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the Release, Control and Validation exam.
Target Audience
This class is recommended for, but not limited to:
Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities.Prerequisites
Must hold the ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation plus the Bridge Certificate and must be presented prior to classCourse Length
5 Days including examExam
- 90-minute timed test
- Closed book
- Passing score: 28/40 or 70%
Class Size
Up to 25 students$3,045.00 -
Service Design – August 2019
$2,145.00 Begins: August 20, 2019Select options -
Service Design – May 2019
$2,145.00 Begins: May 7, 2019Select options