Products
Showing 1–24 of 38 results
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Continual Service Improvement – Jan 21-23, 2020
$2,145.00 Begins: January 21, 2020Select options -
Continual Service Improvement – Sept 2019
$2,145.00 Begins: September 17, 2019Select options -
ITIL 4 Foundation – Feb 25-27, 2020
$2,145.00 Begins: February 25, 2020Add to cartITIL 4 Foundation – Feb 25-27, 2020
Introduce students to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the course will provide the student with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
.Target Audience
ITIL® 4 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).$2,145.00 -
ITIL 4 Foundation – Jan 28-30, 2020
$2,145.00 Begins: January 28, 2020Add to cartITIL 4 Foundation – Jan 28-30, 2020
Introduce students to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the course will provide the student with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
.Target Audience
ITIL® 4 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).$2,145.00 -
ITIL 4 Foundation – Mar 24-26, 2020
$2,145.00 Begins: March 24, 2020Add to cartITIL 4 Foundation – Mar 24-26, 2020
Introduce students to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the course will provide the student with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
.Target Audience
ITIL® 4 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).$2,145.00 -
ITIL 4 Foundation Oct 1-3
$2,145.00 Begins: October 1, 2019Add to cartITIL 4 Foundation Oct 1-3
Introduce students to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the course will provide the student with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
.Target Audience
ITIL® 4 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).$2,145.00 -
ITIL Foundation Exam Only
$349.00 Date TBDSelect options -
ITIL v3 Foundation – Aug 2019
$2,095.00 Begins: August 13, 2019Select optionsITIL v3 Foundation – Aug 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.
Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
- 60 Minutes
- 40 Multiple Choice Questions
- 26/40 to pass
Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – Dec 3-5 2019
$2,095.00 Begins: December 3, 2019Select optionsITIL v3 Foundation – Dec 3-5 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – Feb 4-6, 2020
$2,095.00 Begins: February 4, 2020Select optionsITIL v3 Foundation – Feb 4-6, 2020
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – Jan 7-9, 2020
$2,095.00 Begins: January 7, 2020Select optionsITIL v3 Foundation – Jan 7-9, 2020
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – Mar 3-5, 2020
$2,095.00 Begins: March 3, 2020Select optionsITIL v3 Foundation – Mar 3-5, 2020
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – Nov 2019
$2,095.00 Begins: November 12, 2019Select optionsITIL v3 Foundation – Nov 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.
Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – Oct 8-10 2019
$2,095.00 Begins: October 8, 2019Select optionsITIL v3 Foundation – Oct 8-10 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – Sept 10-12 2019
$2,095.00 Begins: September 10, 2019Select optionsITIL v3 Foundation – Sept 10-12 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL® Continual Service Improvement Book
$105.00 Date TBDAdd to cart -
ITIL® Service Design Book
$105.00 Date TBDAdd to cart -
ITIL® Service Lifecycle Publication Suite
$450.00 Date TBDAdd to cart -
ITIL® Service Operation Book
$105.00 Date TBDAdd to cart -
ITIL® Service Strategy Book
$105.00 Date TBDAdd to cart -
ITIL® Service Transition Book
$105.00 Date TBDRead more -
Managing Across the Lifecycle – Dec 2019
$3,045.00 Begins: December 9, 2019Select optionsManaging Across the Lifecycle – Dec 2019
Course Details
Five days- includes lecture, classroom group exercise, exam preparation, and exam
Times: 9 am- 5 pmPrice: $2995.00
Class Size: Up to 18 Students
Location: Hawtrey HQ – 36 West Main Street, Mechanicsburg, PA
$3,045.00 -
Operational Support and Analysis – August 2019
$3,045.00 Begins: August 26, 2019Select options -
Operational Support and Analysis – Jan 13-17, 2020
$3,045.00 Begins: January 13, 2020Select options