Products
Showing 1–24 of 26 results
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Continual Service Improvement – Sept 2019
$2,145.00 Begins: September 17, 2019Select options -
ITIL 4 Foundation Oct 1-3
$2,145.00 Begins: October 1, 2019Add to cartITIL 4 Foundation Oct 1-3
Introduce students to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the course will provide the student with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
.Target Audience
ITIL® 4 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).$2,145.00 -
ITIL Foundation Exam Only
$349.00 Date TBDSelect options -
ITIL v3 Foundation – Aug 2019
$2,095.00 Begins: August 13, 2019Select optionsITIL v3 Foundation – Aug 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.
Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
- 60 Minutes
- 40 Multiple Choice Questions
- 26/40 to pass
Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – Dec 3-5 2019
$2,095.00 Begins: December 3, 2019Select optionsITIL v3 Foundation – Dec 3-5 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – Nov 2019
$2,095.00 Begins: November 12, 2019Select optionsITIL v3 Foundation – Nov 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.
Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – Oct 8-10 2019
$2,095.00 Begins: October 8, 2019Select optionsITIL v3 Foundation – Oct 8-10 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL v3 Foundation – Sept 10-12 2019
$2,095.00 Begins: September 10, 2019Select optionsITIL v3 Foundation – Sept 10-12 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).Prerequisites
There are no prerequisites for this courseCourse Length
3 Days including examExam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)Class Size
Up to 25 students$2,095.00 -
ITIL® Continual Service Improvement Book
$105.00 Date TBDAdd to cart -
ITIL® Service Design Book
$105.00 Date TBDAdd to cart -
ITIL® Service Lifecycle Publication Suite
$450.00 Date TBDAdd to cart -
ITIL® Service Operation Book
$105.00 Date TBDAdd to cart -
ITIL® Service Strategy Book
$105.00 Date TBDAdd to cart -
ITIL® Service Transition Book
$105.00 Date TBDRead more -
Managing Across the Lifecycle – Dec 2019
$3,045.00 Begins: December 9, 2019Select optionsManaging Across the Lifecycle – Dec 2019
Course Details
Five days- includes lecture, classroom group exercise, exam preparation, and exam
Times: 9 am- 5 pmPrice: $2995.00
Class Size: Up to 18 Students
Location: Hawtrey HQ – 36 West Main Street, Mechanicsburg, PA
$3,045.00 -
Operational Support and Analysis – August 2019
$3,045.00 Begins: August 26, 2019Select options -
Planning, Protection and Optimization – Oct 2019
$3,045.00 Begins: October 21, 2019Select options -
Release, Control and Validation – May 2019
$3,045.00 Begins: May 20, 2019Select optionsRelease, Control and Validation – May 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the Release, Control and Validation exam.
Target Audience
This class is recommended for, but not limited to:
Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities.Prerequisites
Must hold the ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation plus the Bridge Certificate and must be presented prior to classCourse Length
5 Days including examExam
- 90-minute timed test
- Closed book
- Passing score: 28/40 or 70%
Class Size
Up to 25 students$3,045.00 -
Release, Control and Validation – Sept 2019
$3,045.00 Begins: September 23, 2019Select optionsRelease, Control and Validation – Sept 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the Release, Control and Validation exam.
Target Audience
This class is recommended for, but not limited to:
Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities.Prerequisites
Must hold the ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation plus the Bridge Certificate and must be presented prior to classCourse Length
5 Days including examExam
- 90-minute timed test
- Closed book
- Passing score: 28/40 or 70%
Class Size
Up to 25 students$3,045.00 -
Service Design – August 2019
$2,145.00 Begins: August 20, 2019Select options -
Service Design – May 2019
$2,145.00 Begins: May 7, 2019Select options -
Service Offerings and Agreements August 2019
$3,045.00 Begins: August 5, 2019Select options -
Service Operation – June 11-13, 2019
$2,145.00 Begins: June 11, 2019Select optionsService Operation – June 11-13, 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the Service Operation exam.
Target Audience
The main target group for the ITIL Intermediate Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, and IT security managers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.Prerequisites
Must hold the ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation plus the Foundation Bridge Certificate, and must be presented prior to classCourse Length
3 Days including examExam
- 90 minutes
- closed book
- Passing score: 28/40 or 70%
Class Size
Up to 18 students$2,145.00 -
Service Operation – Oct 2019
$2,145.00 Begins: October 15, 2019Select optionsService Operation – Oct 2019
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the Service Operation exam.
Target Audience
The main target group for the ITIL Intermediate Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, and IT security managers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.Prerequisites
Must hold the ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation plus the Foundation Bridge Certificate, and must be presented prior to classCourse Length
3 Days including examExam
- 90 minutes
- closed book
- Passing score: 28/40 or 70%
Class Size
Up to 18 students$2,145.00