All Courses

Dates: October 1-4, 2018

• Three days- includes lecture, exam preparation, and exam

Times: 9 am- 5 pm

Price: $2045.00

Location: Crayola Headquarters

Class Size: Up to 25 Students

<h3>Course Details</h3>

<b>Five days- includes lecture, classroom group exercise, exam preparation, and exam</b>
<b>Times:</b> 9 am- 5 pm

<b>Price:</b> $2995.00

<b>Class Size:</b> Up to 18 Students

<b>Location:</b> Hawtrey HQ – <a style="color: #a54821;" href="https://www.google.com/maps/place/36+W+Main+St,+Mechanicsburg,+PA+17055/@40.2130553,-77.0113302,17z/data=!4m13!1m7!3m6!1s0x89c8e8083e7cf8ed:0x730708ef0f5cceaa!2s36+W+Main+St,+Mechanicsburg,+PA+17055!3b1!8m2!3d40.2130553!4d-77.0091415!3m4!1s0x89c8e8083e7cf8ed:0x730708ef0f5cceaa!8m2!3d40.2130553!4d-77.0091415">36 West Main Street, Mechanicsburg, PA</a>

Class Overview

Service Transition

Course Length

3 days - includes lecture, exam preparation, and exam

Exam

90-minute timed test
Closed book
Passing score: 28/40 or 70%
Class Size

Maximum of 18 students

Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions

Prepares students to pass the ITIL® v3 Foundation exam.

Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).

Prerequisites
There are no prerequisites for this course

Course Length
3 Days including exam

Exam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)

Class Size
Up to 25 students

Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions

Prepares students to pass the ITIL® v3 Foundation exam.

Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).

Prerequisites
There are no prerequisites for this course

Course Length
3 Days including exam

Exam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)

Class Size
Up to 25 students

Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions

Prepares students to pass the ITIL® v3 Foundation exam.

Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).

Prerequisites
There are no prerequisites for this course

Course Length
3 Days including exam

Exam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)

Class Size
Up to 25 students

Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions

Prepares students to pass the ITIL® v3 Foundation exam.

Target Audience
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).

Prerequisites
There are no prerequisites for this course

Course Length
3 Days including exam

Exam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)

Class Size
Up to 25 students