Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the Release, Control and Validation exam.
This class is recommended for, but not limited to:
Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities.
Must hold the ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation plus the Bridge Certificate and must be presented prior to class