Dates: October 8-10, 2019
Times: 9 am- 5 pm
Class Size: Up to 30 students
Location: Hawtrey HQ – 36 West Main Street, Mechanicsburg, PA
There are no prerequisites for this course
ITIL (Information Technology Infrastructure Library) is the global standard for best practice in IT Service Management. The ITIL framework has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value by documenting the processes, functions and roles of IT Service Management (ITSM).
The ITIL v3 Foundation course is a live, instructor-lead course that covers the 19 processes that help service management staff to deliver and support quality products and services. During the course, students will gain knowledge of the internationally recognized best practice terminology, structure, basic concepts and the core principles of ITIL v3 practices for Service Management. At the end of the course, participants will be ready to sit the ITIL v3 Foundation Examination. This course is recommended for all IT staff and IT Managers.
Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions.
Prepares students to pass the ITIL®v3 Foundation exam
The Big Picture
Continual Service Improvement
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).
Includes the exam leading to the Foundation Certificate in IT Service Management
30 Seats Available (can be backordered)