Dates: December 9-13, 2019
Times: 9 am- 5 pm
Class Size: Up to 24 Students
Location: Hawtrey HQ – 36 West Main Street, Mechanicsburg, PA
This is a live, instructor-led course that brings together the full essence of a lifecycle approach to Service Management, and consolidates the knowledge gained across the qualification scheme. The course completes the ITIL Capability and Lifecycle qualification program and provides the opportunity to sit the ITIL Managing Across the Lifecycle Examination, which leads to the ITIL Expert qualification.
This class is recommended for, but not limited to:
CIOs, Senior IT managers, IT managers, IT Professionals, and IT Operation practitioners.
Candidates wishing to be trained and examined for this qualification must have already obtained the 2 credits from ITIL v3 Foundation Certificate in IT Service Management or 2 credits from the ITIL V2 Foundation plus the Bridge Certificate course
In Addition To: 17 ITIL credits prior to this course
Candidates can expect to gain competencies in the following upon successful completion of the
education and examination components related to this certification:
In addition the training will include examination preparation, including a mock examination
Introduction to IT Service Management Business and Managerial issues
Management of Strategic Change
Managing the Planning and Implementation of IT Service Management
Understanding Organizational Challenges
Understanding Complementary Industry Guidance and Tool Strategies
Summary; Exam Preparation and Directed Studies
The target group of the ITIL Expert Qualification: Managing Across the Lifecycle is:
This may include but is not limited to, CIOs, Senior IT managers, IT managers, IT Professionals, and
IT Operation practitioners.
To be eligible for the ITIL Qualification: Managing Across the Lifecycle examination, candidates must have fulfilled the following requirements:
24 Seats Available (can be backordered)