Dates: October 21-25, 2019
Times: 9 am- 5 pm
Class Size: Maximum of 24 students
Location: Hawtrey HQ – 36 West Main Street, Mechanicsburg, PA
Upon successful completion of the education and examination components related to this certification, candidates can expect to gain competencies in the following:
In addition, the training will include examination preparation, including a mock examination opportunity.
Capacity Management (CM)
Availability Management (AM)
IT Service Continuity Management (ITSCM)
Information Security Management (ISM)
Demand Management (DM)
PPO Roles and Responsibilities
Technology and Implementation Considerations (TIC)
Summary, Exam Preparation and Directed Studies
Class Size:Up to 25 students
The target group of the ITIL Expert Qualification: Planning, Protection, & Optimization is:
This may include, but is not limited to, IT professionals, business managers and business process owners.
Candidates wishing to be trained and examined for this qualification must already hold the ITILFoundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus BridgeCertificate) which shall be presented as documentary evidence to gain admission.
It is strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Design publication, in advance of attending training for the certification.
It is also strongly recommended that candidates:
To be eligible for the examination leading to an accredited ITIL Certificate in Planning, Protection and
Optimization, the candidate must fulfill the following requirements:
24 Seats Available (can be backordered)