Planning, Protection and Optimization – Oct 2019

$3,045.00

Description

Dates: October 21-25, 2019

  • Five days- includes lecture, classroom group exercises, exam preparation, and exam

Times: 9 am- 5 pm

Price: $3045.00

Class Size: Maximum of 24 students

Location: Hawtrey HQ – 36 West Main Street, Mechanicsburg, PA

Course Overview

Upon successful completion of the education and examination components related to this certification, candidates can expect to gain competencies in the following:

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management (ITSCM)
  • Information Security Management
  • Demand Management

In addition, the training will include examination preparation, including a mock examination opportunity.

Course Objectives

Introduction

  • Purpose, objectives and value of service design
  • The lifecycle in context
  • Service design basics
  • The role of design coordination within PPO

Capacity Management (CM)

  • The purpose and objectives of CM
  • The scope of CM
  • The importance of CM as a process to generate business value
  • CMpolicies, principles and basic concepts
  • The main activities, methods and techniques that enable CM and how they relate to PPO
  • The triggers, inputs, outputs and interfaces of CM and its interfaces with other processes
  • The CM information system and its role in information management
  • How critical success factors and key performance indicators can be used to demonstrate the efficiency and effectiveness of successful CM
  • Challenges and risks of CM

Availability Management (AM)

  • The purpose and objectives of the process
  • The scope of the process
  • The importance of AM as a process to generate business value
  • AM policies, principles andbasic concepts
  • The main activities, methods and techniques that enable AM and how they relate to PPO
  • The triggers, inputs, outputs and interfaces of AM and its interfaces with other processes
  • How AM relates to information management
  • How critical success factorsand key performance indicators can be used to demonstrate theefficiency and effectiveness of successfulAM
  • The challenges and risks associatedAM

IT Service Continuity Management (ITSCM)

  • The purpose and objectives of the process
  • The scope of the process
  • The importance if ITSCM as a process to generate business value
  • ITSCM policies, principles and basic concepts
  • The main activities, methods and techniques that enable ITSCM, and how they relate to PPO, particularly stages 1-4 of the ITSCM lifecycle:
    • Initiation
    • Requirements and strategy
    • Implementation
    • On-going operation
  • Invocation of ITSCM
  • The triggers, inputs, outputs and interfaces of ITSCM and its interface with other processes
  • How critical success factors and key performance indicators can be used and applied to demonstrateefficiency and effectiveness of the ITSCM process
  • Challenges and risks of ITSCM

Information Security Management (ISM)

  • The purpose and objectives of the process
  • The scope of the process
  • The importance of ISM as a process to generate business value
  • ISM policies, principles and basic concepts
  • The main activities, methods and techniques that enable this process and how they relate to PPO
  • The triggers, inputs. outputs and interfaces of ISM
  • How critical success factors and key performance indicators can be used and applies to demonstrateefficiency and effectiveness of successful ISM
  • Challenges and risks of ISM

Demand Management (DM)

  • Purpose and objectives of DM
  • Scope of DM
  • Value to business
  • Policies, principles and basic concepts
  • Process activities, methods and techniques of DM
  • Triggers, inputs, outputs and interfaces
  • Information management and DM
  • Critical success factors and key performance indicators
  • Challenges and risks of DM

PPO Roles and Responsibilities

  • The key roles/functions responsible for executing each process step as related to:
    • Process manager
    • Process practitioner
    • Capacity management process manager
    • Availability management process manager
    • IT service continuity management process manager
    • Information security management process manager
    • Demand management roles

Technology and Implementation Considerations (TIC)

  • The generic requirements for technology to assist service design
  • The evaluation criteria for technology and tooling for process implementation
  • The good practices for practice and process implementation
  • The challenges, critical success factors and risks related to implementing practices and processes
  • How to plan and implement service management technologies
  • The considerations for implementing technologies in supporting the processes within PPOpractice, in particular, designing technology architectures

Summary, Exam Preparation and Directed Studies

Class Details

Dates:

  • Five days- includes lecture, exam preparation, and exam

Times: 9 am- 5 pm

Class Size:Up to 25 students

Price: $2995.00

Location: Hawtrey HQ – 36 West Main Street, Mechanicsburg, PA

Target Audience

The target group of the ITIL Expert Qualification: Planning, Protection, & Optimization is:

  • Individuals who have attained the V3 ITIL Foundation Certificate in Service Management, or the v2 Foundation plus the v3 Foundation Bridge Certificate, and who wish to advance to higher level ITIL certifications
  • Individuals who require a deep understanding of the ITIL Certificate in Planning, Protection and Optimization processes and how they may be used to enhance the quality of IT service support within an organization
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about, and thereafter contribute to, an ongoing service improvement program
  • Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, and Demand Management who wish to enhance their role-based capabilities

This may include, but is not limited to, IT professionals, business managers and business process owners.

Course Prerequisites

Candidates wishing to be trained and examined for this qualification must already hold the ITILFoundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus BridgeCertificate) which shall be presented as documentary evidence to gain admission.

  • Can demonstrate familiarity with IT terminology and understand the context of Planning, Protection& Optimization management in their business environment
    • Have exposure to working in a service management capacity within a service provider environment, and have responsibility for at least one of the following management processes:
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management (ITSCM)
    • Information Security Management
    • Demand Management

    It is strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Design publication, in advance of attending training for the certification.

It is also strongly recommended that candidates:

Exam Eligibility

To be eligible for the examination leading to an accredited ITIL Certificate in Planning, Protection and
Optimization, the candidate must fulfill the following requirements:

  • At least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • There is no minimum mandatory requirement, but 2 to 4 years professional experience working in IT Service Management is highly desirable
  • Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the BridgeCertificate
  • It is also recommended that students should complete a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance publications and, in particular, the Service Design publication and, specifically, Chapter 2: Service Management as a Practice.

Exam Details

  • 90-minute timed test
  • Closed book
  • Passing score: 28/40 or 70%

23 Seats Available (can be backordered)