Dates: May 20-24, 2019
Times: 9 am- 5 pm
Class Size: Maximum of 24 students
Location: Hawtrey HQ – 36 West Main Street, Mechanicsburg, PA
This is a live, instructor-led course that teaches students how to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management as integral parts of its overall business-focused Services Framework.
Students taking this course will improve role-based capabilities and competencies by increasing understanding about terminology, processes, roles and functions, and activities in the ITIL service lifecycle. It also provides a structured guide to ensuring an organization can develop and implement complete and integrated best practice processes. This course provides the opportunity to sit the ITIL Capability Examination in Release, Control & Validation.
This class is recommended for, but not limited to:
Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities.
Prerequisite: ITIL v3 Foundation Certification
Upon successful completion of the education and examination components related to this certification, candidates can expect to gain competencies in the following:
In addition, the training will include examination preparation, including a mock examination opportunity.
Change Management (CM)
Service Asset and Configuration Management (SACM)
Service Validation and Testing (SVT)
Release and Deployment Management (RDM)
Request Fulfillment (RF)
Change Evaluation (CE)
Knowledge Management (KM)
RCV Roles and Responsibilities
Technology and Implementation Considerations
Summary, Exam Preparation and Directed Studies
The target groups of the ITIL Expert Qualification: Release, Control and Validation are:
This may include, but is not limited to, IT professionals, business managers and business process owners.
To be eligible for the ITIL Expert Qualification exam, the candidate must have fulfilled the following requirements:
To be eligible for the examination leading to an accredited ITIL Certificate in Release, Control and Validation, the candidate must fulfill the following requirements:
11 Seats Available (can be backordered)
Five days- includes lecture, classroom group exercise, exam preparation, and exam
Times: 9 am- 5 pm
Class Size: Up to 18 Students