Provides a practical understanding of ITIL® version 3 key concepts, principles, processes, and functions
Prepares students to pass the ITIL® v3 Foundation exam.
ITIL® v3 Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (i.e. messaging) and infrastructure-based IT services (i.e. network services).
There are no prerequisites for this course
3 Days including exam
Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice – 26/40 to pass)